Wikis are a collaboration tool. They are especially important for geographically dispersed companies and their project teams. This tool enables users to add, edit, link, and save content easily at any time and place. Multiple people can view and edit the document at the same time and many wikis have a chat feature as well, increasing the collaborative element.
Why use a Wiki?
Wikis are helpful in business because they provide an efficient, easy to use platform for discussion, development, idea exchanges, and other forms of collaboration between employees. It’s important to note that wikis are extremely simple and easy to use, this reduces the technological barrier of use for employees that aren’t tech savvy. This tool is also used to centralize information: spreadsheets, PowerPoints, Word documents, and all other content by simply linking to the wiki. The use of wikis also improves employee morale by showing them that they are trusted by management and their input is valued, and by creating an even playing field for all employees involved to contribute. Martin Seibert, a specialist in wikis and web 2.0 technologies, lists 111 reasons why enterprise wikis are useful.
Another important aspect is that wikis automatically save edits and changes, so if the document is accidentally erased or someone wants to restore it to a previous version, this can be done rather simply. Wikis are very inexpensive, and some options are completely free. Teale Shapcott’s September 19 blog post discusses wikis for internal communication efforts and has a helpful case study of Intellipedia as well. There are many options for wiki software, including Googledocs, pbwiki, wetpaint, and wikispaces.
Wikis in Plain English
This Common Craft video helps explain the basic features of wikis.
Here’s some of my favorite blogs on employee communication. These sites are a valuable resource to consult if you have questions about internal communications, and they’re interesting to read! Collectively, they should provide you with an immense amount of useful information for your communication objectives, and enough reading to keep you busy for days. Here they are:
The Social Workplace
This blog is written by Elizabeth Lupfer, an internal communications expert. Her posts include a variety of topics, from case studies to social recruiting of employees. Click here and check it out!
This blog offers a detailed study of corporate internet, including tips, design ideas, ROI, software, and videos. Here’s the link, see it for yourself!
For Your Approval
Ron Shewchuk focuses on “employee communications that matter.” He is a leading communication professional in the industry and wants to get you involved in the social media revolution occurring within companies today. Click here for more!
Posted in Useful Sites
Click here to listen to Susan C. Rink’s podcast about effective employee communications, Take Note: Employee Communications Strategies That Work. Rink is the principal of Rink’s Strategic Communication, and has nearly twenty years of experience in the field. Check it out for tips on measurement, social media, what tools to use, best practices, crisis communication, and more. Her blog is also a useful source of information, targeted at senior level executives and contains valuable insights and ideas.